Payment Policy

Payment Policy

Accepted payment methods

  • Visa, Mastercard, American Express and other major credit and debit cards
  • Apple Pay, Google Pay and Shop Pay
  • Local payment methods shown at checkout depending on your country

Security

  • All payments are processed through Shopify's PCI-DSS certified checkout over an encrypted connection. We never see or store your full card number.
  • Under EU rules (PSD2 strong customer authentication) your bank may ask you to confirm the payment, for example with 3-D Secure.

Currency, prices and taxes

  • All prices are in EUR. If your card is in another currency, your bank sets the exchange rate and may charge a conversion fee.
  • For deliveries within the EU, VAT at the rate of your delivery country is included in the price shown. For deliveries outside the EU, local import duties and taxes may be charged on arrival and are not included.
  • Your invoice is sent by email with your order confirmation. For a business invoice with your VAT number, contact us before ordering.

When you are charged

  • One-time orders: your payment is captured when you place the order.
  • Subscriptions: the first delivery is charged at checkout. Each following delivery is charged automatically to your saved payment method on the billing date shown in your account, at the price shown at checkout. Recurring charges continue for the commitment period you selected and, after that, month to month until you cancel. See our Subscription Terms.
  • You receive an email before each recurring charge.

Failed or declined payments

  • If a payment is declined, the order is not placed and you can try another payment method.
  • For subscriptions, we retry a failed charge and email you. Deliveries may be paused until payment succeeds. Deliveries within a commitment period remain payable.
  • You can update your payment method at any time in your customer account.

Refunds

Approved refunds are issued to the original payment method within 14 days and may take 5–10 business days to appear, depending on your bank. See Returns & Refunds.

Discount codes and bundles

  • One discount code per order unless stated otherwise. Codes cannot be applied after an order has been placed.
  • Bundle and subscription prices are applied automatically and cannot be combined with other discount codes unless stated.

Fraud prevention

Orders may be screened for fraud. We may ask you to verify your details, or cancel and refund an order that cannot be verified.

Questions about a payment? Email support@mazzme.com with your order number.