Returns & Refunds

RETURNS & REFUNDS

Right of withdrawal. If you are a consumer in the EU/EEA, you may withdraw from your purchase within 14 days of receiving your order, without giving a reason. To do so, email returns@mazzme.com within that period with your order number and a clear statement that you wish to withdraw. You may use the withdrawal form at the bottom of this page, but you don't have to.

Products that cannot be returned. For hygiene and health protection reasons, patches whose sealed pouch has been opened cannot be returned or refunded. Please only open a pouch once you have decided to keep it.

Returning products. Return unopened products to us within 14 days of your withdrawal notice. You are responsible for the cost of return shipping and for the products until they reach us; we recommend a tracked service. We will refund the product price and the standard outbound shipping cost to your original payment method within 14 days of receiving the returned products (or proof that you have sent them). Depending on your bank, it can take 5–10 business days for the refund to appear.

Damaged or incorrect orders. If your order arrives damaged or you received the wrong item, email returns@mazzme.com within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Legal guarantee. Under EU law you have a 2-year legal guarantee of conformity. If a product is defective, contact us and we will replace or refund it.

Subscriptions. The right of withdrawal applies to the first delivery of a subscription. After the 14-day period, subscriptions are governed by our Subscription Terms.

Withdrawal form (optional). To: SIA MAZZME, Ezermalas iela 27-24, Rīga, LV-1014, Latvia, returns@mazzme.com. I hereby withdraw from my contract of sale of the following goods: [product]. Ordered on / received on: [date]. Order number: [#]. Name and address: [ ]. Date: [ ].