Shipping & Delivery
Shipping & Delivery
Where we ship
We ship across Europe. Available countries and shipping rates are shown at checkout once you enter your address. If your country is not listed, email us and we will let you know when it becomes available.
Processing time
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You receive a confirmation email when your order is placed and a second email with a tracking link when it ships.
Delivery times
Delivery within Europe usually takes 3–7 business days after dispatch. Times may be longer during holidays, sales periods or carrier disruptions. Delivery times are estimates, not guarantees.
Shipping costs
Shipping costs depend on your destination and are shown at checkout before you pay. Look out for free shipping promotions.
Customs and duties (outside the EU)
For deliveries to countries outside the EU (for example the UK, Switzerland or Norway), import duties, VAT and handling fees may be charged by the carrier or customs on arrival. These are not included in our prices and are paid by you. If a parcel is refused or returned because duties were not paid, we refund the product price minus the shipping and return costs.
Order tracking
Every order ships with tracking. Use the link in your shipping email, or see our Track Order page.
Wrong address or changes
Contact us as soon as possible if you need to change your address. We can update it until the order has been handed to the carrier. We cannot be responsible for parcels sent to an incorrect address provided by you.
Delayed, lost or damaged parcels
- If your tracking has not updated for 5 business days, or your parcel has not arrived within 14 days of dispatch, email us and we will open an investigation with the carrier and send a replacement or refund if the parcel is lost.
- If your parcel arrives damaged, email us within 7 days of delivery with a photo of the packaging and products. We will send a replacement at no cost.
Subscription deliveries
Subscription orders ship on each billing date shown in your account, with the same processing and delivery times as above.
Questions?
Email us at support@mazzme.com with your order number.
