FAQ
Frequently asked questions
How do MAZZME patches work?
Each patch is worn on clean, dry skin for 8 to 12 hours. Ingredients are released gradually from the patch onto the skin during wear, giving steady support without pills or powders. Absorption varies from person to person.
How do I use a patch?
Apply one patch to clean, dry, hairless skin, for example the upper arm, shoulder or upper back. Press firmly, wear for 8 to 12 hours, then remove and discard. Use one patch per day and rotate placement.
When will I feel a difference?
Everyone is different. Some people notice a difference within days, for others it takes a few weeks of consistent daily use.
Are the patches safe?
Our patches are made with carefully selected ingredients and manufactured to high quality standards. They are for external use by adults 18+. Do a patch test before first use, do not apply to broken or irritated skin, and consult your doctor first if you are pregnant, nursing, taking medication or have a medical condition. Full details are on our Ingredients & Safety page.
What is in each patch?
The key ingredients of every patch are listed on the product page and on our Ingredients & Safety page. The full ingredient list is printed on each pouch.
How many patches are in one pouch?
Each pouch contains 30 patches, about one month of daily use.
How do subscriptions work?
Choose a subscription plan on the product page and we deliver a fresh pouch every 30 days at the subscription price. Plans include a commitment period shown at checkout; after it ends the subscription continues month to month and you can cancel any time from your account. You can skip or reschedule deliveries from your account at any time. See our Subscription Terms.
How much is shipping?
Shipping is free on every order, with no minimum.
How long does shipping take?
Orders are processed within 1 to 2 business days. After dispatch, delivery usually takes 6 to 10 business days in the EU, 6 to 8 in the UK and 9 to 12 in the US. Every order ships with tracking.
Can I return a product?
Yes. Your first order on mazzme.com is covered by our 30-Day Money-Back Guarantee. The 30 days start on the day your order is delivered. You may open and try one pack of each product you ordered; any additional packs of the same product must remain sealed. You do not need to send used patches back, and unopened packs must be returned. The guarantee applies once per customer, to the first order only. To claim, email hello@mazzme.com with your order number within 30 days of delivery. Separately, EU consumers have a statutory 14-day right of withdrawal; for hygiene reasons, that statutory right does not apply to packs whose sealed pouch has been opened. Damaged or incorrect orders are replaced free of charge. See Returns & Refunds.
I am an athlete. Can I use MAZZME?
Our ELITE patch is manufactured on a production line free of WADA-prohibited substances. Athletes subject to anti-doping testing remain responsible for checking every ingredient against current rules before use.
Still have a question?
Email support@mazzme.com and we will reply within 24 hours on business days.
MAZZME patches are wellness products for external use. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease.
